Cloud solutions can be easily integrated with other cloud systems. For example, many lawyers today use cloud-based systems for some or all of their work, which was done on local servers. Instead of using several different internal systems, they can now manage everything and access everything related to a case in the cloud. The ability to integrate their communications with this makes life even more comfortable.
Another great advantage of a cloud based call center phone system is the ability to increase or decrease rapidly. As your business grows, you need to hire new employees, hire new customers, and even open a new office. With the cloud system, you can add as many new extensions as you need to cope with the increased volume of calls and turn them off if necessary. A company only pays for the wings it needs as long as they are required.
With a cloud-based system, you can also use almost any phone number you want, wherever you are. You can even use numbers from some European countries. So you might look like you’re working from a London office when you’re actually in a barn in Somerset.
Your business can continue to make calls even if you are affected by downtime on the internet, as calls can be diverted to mobile phones. You can also unplug the handset from your desk and take it home if you have high-speed broadband, and your phone number will follow the handset, and you can do the same with a softphone on your laptop.